Terms of service

These Terms & Conditions govern your access to and use of the Gentle Panda website and services. By visiting our website or purchasing from us, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

These Terms and Conditions shall be governed by the laws of India, and the courts of Surat, Gujarat, India shall have exclusive jurisdiction over any disputes arising from these Terms.

1. General

  • Gentle Panda reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice.

  • It is your responsibility to review this page periodically for changes.

  • Continued use of the website after changes indicates acceptance of the updated terms.

2. Eligibility

  • You must be at least 18 years of age to use this website or place an order.

  • By using our services, you confirm that the information provided by you is accurate and complete.

3. Product Information

  • We strive to display accurate product descriptions, images, and pricing.

  • Minor variations in color, size, or appearance may occur due to screen resolution or lighting.

  • Gentle Panda reserves the right to modify or discontinue any product at any time without notice.


4. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices may change without prior notice.

  • Payments must be completed at the time of placing an order.

  • Gentle Panda is not responsible for payment failures caused by third-party payment gateways or banks.

5. Orders & Acceptance

  • Placing an order does not guarantee acceptance.

  • Gentle Panda reserves the right to cancel or refuse any order due to:

    • Product unavailability

    • Incorrect pricing or information

    • Suspicious or fraudulent activity

  • In such cases, customers will be notified.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location and logistics partners.

  • Gentle Panda is not liable for delays caused by courier services, natural events, or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping details.

7. Return, Refund & Replacement Policy

  • Gentle Panda follows a strict No Return & No Refund policy.

  • Refunds are not applicable under any circumstances.

  • Replacement is provided only in case of damaged products, subject to:

    • Mandatory unboxing video

    • Reporting within 24 hours of delivery

  • Replacement will be for the same product only, without additional charges.

(Please refer to our Return & Refund Policy for full details.)

8. Cancellation Policy

  • Orders once placed cannot be cancelled.

  • Refusal to accept delivery does not make the order eligible for refund or return.

9. User Responsibilities

You agree not to:

  • Use the website for unlawful or unauthorized purposes

  • Attempt to gain unauthorized access to systems or data

  • Provide false or misleading information

  • Violate any applicable laws or regulations

Violation of these terms may result in termination of access.

10. Intellectual Property

  • All content on this website, including text, images, logos, designs, and graphics, is the property of Gentle Panda.

  • Unauthorized copying, reproduction, or use of any content is strictly prohibited.

11. Limitation of Liability

  • Gentle Panda shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our maximum liability, if any, shall not exceed the amount paid for the product purchased.

12. Indemnification

You agree to indemnify and hold Gentle Panda harmless from any claims, losses, damages, or expenses arising from:

  • Your breach of these Terms & Conditions

  • Your misuse of the website or services

13. Third-Party Links

  • Our website may contain links to third-party websites.

  • Gentle Panda is not responsible for the content, privacy policies, or practices of third-party sites.

14. Force Majeure

Gentle Panda shall not be held responsible for failure or delay in performance due to events beyond reasonable control, including natural disasters, government actions, strikes, or technical failures.

15. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of courts in India.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Gentle Panda
Phone: +91 91062 43034
Email: help@gentlepanda.com

17. Acceptance of Terms

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.