Shipping policy

At Gentle Panda, we aim to deliver your orders in a timely and secure manner. Please review our Shipping Policy carefully before placing an order.

1. Order Processing Time

• All orders are processed within 1–3 business days after order confirmation, excluding Sundays and public holidays.

• Order processing includes order verification, quality checks, packaging, and dispatch.

• You will receive a confirmation once your order has been shipped.

2. Shipping Coverage

• We currently ship across India.

• Delivery locations are subject to serviceability by our logistics partners.

3. Estimated Delivery Time

• Estimated delivery time is 5–10 business days after dispatch.

• Delivery timelines may vary depending on:

  • Customer location

  • Courier partner operations

  • Weather conditions, strikes, or unforeseen circumstances

These timelines are estimates and not guaranteed.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned at checkout before payment.

• Gentle Panda reserves the right to revise shipping charges at any time without prior notice.

5. Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.

• Customers are responsible for tracking their shipments using the provided details.

6. Delivery Attempts

• Courier partners will make multiple delivery attempts as per their policy.

• If delivery fails due to:

  • Incorrect or incomplete address

  • Unavailability of the recipient

  • Refusal to accept delivery

the order will not be eligible for refund or re-shipment.

7. Damaged Packages on Delivery

• Customers must inspect the package at the time of delivery.

• If the outer package appears damaged, torn, or tampered with, we recommend:

  • Recording a clear unboxing video

  • Notifying us within 24 hours of delivery

Replacement is subject to our Return & Refund Policy conditions.

8. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.

• Gentle Panda is not liable for delays or non-delivery caused by incorrect or incomplete address information.

9. Delayed or Lost Shipments

• In rare cases of delay or loss caused by logistics partners:

  • Gentle Panda will assist in raising a support request with the courier.

  • We are not responsible for delays beyond our control.

• Refunds are not applicable for delayed shipments.

10. Partial Shipments

• Orders containing multiple items may be shipped separately based on availability.

• There will be no additional shipping charges for partial shipments.

11. Change of Shipping Address

• Shipping address changes are not allowed once the order has been placed.

• Please ensure your shipping details are correct before checkout.

12. International Shipping

• Currently, Gentle Panda does not offer international shipping.

13. Contact Information

For any shipping-related queries, contact us at:

Gentle Panda
Phone: +91 91062 43034
Email: help@gentlepanda.com