Cancellation Policy

Thank you for shopping with Gentle Panda. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation

  • Orders placed on Gentle Panda cannot be cancelled once they are confirmed.

  • After successful order placement and payment, cancellation requests will not be accepted under any circumstances.

2. Cancellation Before Dispatch

  • Gentle Panda does not offer cancellation even before dispatch.

  • Once an order is placed, it immediately enters processing; therefore, cancellation is not possible.

3. Cancellation Due to Incorrect Information

  • Customers are responsible for ensuring all order details are accurate at the time of checkout, including:

    • Product selection

    • Shipping address

    • Contact information

  • Cancellation or modification due to incorrect details provided by the customer is not allowed.

4. Refusal of Delivery

  • If a customer refuses to accept delivery for any reason, the order will:

    • Be treated as non-cancellable

    • Not be eligible for refund or re-shipment

5. Cancellation by Gentle Panda

Gentle Panda reserves the right to cancel an order in the following situations:

  • Product unavailability

  • Pricing or listing errors

  • Suspicion of fraudulent or unauthorized transactions

  • Incomplete or unverifiable customer information

In such cases, customers will be notified accordingly.

6. No Refund Policy

  • Gentle Panda follows a strict No Refund policy.

  • Refunds are not applicable for cancelled, refused, or undelivered orders, except where cancellation is initiated by Gentle Panda.

7. Policy Acceptance

By placing an order on Gentle Panda, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.

8. Contact Information

For any questions related to this Cancellation Policy, please contact us:

Gentle Panda
Phone: +91 91062 43034
Email: help@gentlepanda.com