Refund policy

At Gentle Panda, we are committed to delivering quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order, as it outlines important terms regarding returns, replacements, and refunds.

1. No Return & No Refund Policy

Gentle Panda follows a strict No Return and No Refund policy.

  • Once an order is placed and delivered successfully, returns and refunds are not applicable under any circumstances.

  • This includes, but is not limited to:

    • Change of mind

    • Incorrect product ordered by the customer

    • Size, color, or design preferences

    • Delay in delivery caused by logistics partners

    • Minor variations in color or appearance due to photography or screen resolution

2. Damaged Product Replacement Policy

We understand that items may occasionally get damaged during transit. In such cases, we offer a replacement only, subject to the conditions below:

  • If you receive a damaged or defective product, we will replace the same product at no additional cost.

  • Refunds are strictly not applicable, even in case of damaged products.

  • The replacement will be for the same product only (no upgrades or substitutions).

3. Mandatory Unboxing Video (Very Important)

To be eligible for a replacement due to damage, the customer must provide clear proof.

  • A continuous unboxing video is mandatory.

  • The video must:

    • Start before opening the package

    • Clearly show the shipping label

    • Show the product and the damage clearly

  • Edited, cut, or unclear videos will not be accepted.

⚠️ Without an unboxing video, no replacement request will be accepted.

4. Reporting a Damaged Product

If you receive a damaged item, you must inform us within 24 hours of delivery.

Please email us at:
help@gentlepanda.com

Your email must include:

  • Order ID

  • Registered mobile number

  • Clear unboxing video

  • Images of the damaged product (optional but recommended)

Requests received after 24 hours of delivery will not be considered.

5. Replacement Processing Time

  • Once your request is reviewed and approved, the replacement will be processed.

  • Replacement delivery timelines may vary based on product availability and location.

  • Gentle Panda is not responsible for delays caused by courier partners, natural events, or other unforeseen circumstances.

6. Non-Eligible Cases for Replacement

Replacement will not be provided in the following cases:

  • No unboxing video provided

  • Physical damage caused after delivery

  • Normal wear and tear

  • Minor scratches or packaging damage that do not affect product usage

  • Incorrect delivery address provided by the customer

7. Cancellation Policy

  • Orders once placed cannot be cancelled.

  • If an order is refused at the time of delivery, it will still be considered non-refundable and non-returnable.

8. Contact Information

For any questions related to this policy, you may contact us at:

Gentle Panda
Phone: +91 91062 43034
Email: help@gentlepanda.com

9. Policy Acceptance

By placing an order with Gentle Panda, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.