Privacy policy

Gentle Panda values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase from our website or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

a) Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment-related information (processed securely by third-party payment gateways; we do not store card details)

b) Order & Transaction Information

  • Products purchased

  • Order history

  • Delivery and fulfillment details

c) Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Pages viewed, time spent, and interaction data

This information helps us improve user experience and website functionality.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders

  • To communicate order confirmations, shipping updates, and support responses

  • To provide customer service and resolve issues

  • To improve our products, services, and website performance

  • To send promotional messages (only if you opt in)

  • To prevent fraud, misuse, or unauthorized access

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information only with trusted third parties such as:

  • Delivery and logistics partners

  • Payment processors

  • Email and communication service providers

  • Legal or regulatory authorities if required by law

All third parties are obligated to protect your information and use it only for the intended purpose.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyze website traffic and performance

  • Improve user experience

You may disable cookies through your browser settings, but doing so may affect certain features of the website.

6. User Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or update of inaccurate data

  • Request deletion of your personal information (subject to legal and business requirements)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and services

  • Comply with legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

8. Children’s Privacy

Gentle Panda does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or operational needs.

Any updates will be posted on this page, and continued use of our website after changes indicates acceptance of the revised policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Gentle Panda
Phone: +91 91062 43034
Email: help@gentlepanda.com

11. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.